Accountability
At Al Mesalla, accountability is at the heart of everything we do. We believe that true progress comes from listening to the voices of the communities we serve and ensuring that they are active participants in every step of our work.
We prioritize transparency and integrity across all our operations. We regularly engage with the communities we serve to gather feedback, understand their needs, and continuously refine our approaches. By involving community members in decision-making processes, we not only build trust but also ensure that our interventions remain relevant, effective, and sustainable.
Our commitment to accountability drives us to continuously assess our impact and adapt our strategies to better serve those who rely on us. We take seriously our responsibility toward the resources entrusted to us and hold ourselves accountable to the communities, partners, and donors who support our mission.
At Al-Mesalla, we don’t only work for our communities—we work with them. Their voices guide our efforts, and their needs shape our priorities, ensuring they directly benefit from the results of our collective work.
Integrity Policy
At Al-Mesalla, we ensure compliance through the implementation of comprehensive internal policies and rigorous adherence to procedures.
At Al-Mesalla, compliance is upheld through comprehensive internal policies and strict adherence to established procedures. Our Accounting and Finance Manual outlines the systems, policies, and procedures used to record and monitor all financial transactions. These guidelines—available in multiple languages—are regularly reviewed, approved, and signed by the relevant authorities to ensure accuracy and consistency. The Cost Allocation Policy provides transparent, accountable methods for allocating costs across programs, ensuring effective and equitable financial management. Our Procurement Manual emphasizes core principles such as transparency, integrity, competitive bidding, and supplier selection based on both quality and value. Additionally, the Finance Department’s Standard Operating Procedures (SOPs) reinforce strong internal controls throughout the entire accounting cycle, including detailed procedures for purchase orders, approvals, and disbursements.
Complaints
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